Returns & Refunds
Frequently Asked Questions about Returns and refunds
How Do I Return an Item?
We understand that sometimes a return is necessary. Please follow the guidelines below to ensure a smooth and successful return process:
Items must be returned within 30 days of receiving your order. To qualify for a return, all items must be in unused condition and in their original packaging.
Customers are responsible for return shipping costs. Please send your return to:
Return Address: 6369 Peachtree St, Norcross, GA 30071
Contact: (404) 539-2509
Return Instructions
Download and complete the online return form.
Include the completed form in your return package.
Be sure to provide your order number – this helps us process your return quickly and accurately.
Ensure all items meet the return criteria (original condition and packaging).
Returns that do not meet these requirements may be denied.
Can I return assembled items?
Unfortunately, we will not be able to offer returns or exchanges on items that have been assembled, unless the items become faulty within the warranty period.
What if my order is damaged?
We do our best to ensure your order is securely packaged, but if your item arrives damaged due to shipping or handling,
we’ll resolve the issue promptly.
To speed up the process, please include clear photos of the damage when contacting us.(Be sure to have video or other image credentials)
If the appraisal is damaged by man-made or other external forces, it is not guaranteed
Note: Damages must be reported within 30 days of delivery to be eligible for a refund or replacement.
Who covers the cost of returning an item?
For unwanted items, return shipping is the buyer’s responsibility.
If the return is due to a defect or error on our side, we cover the shipping. Otherwise, the customer is responsible.
We’re happy to help you find the most cost-effective, trackable return method. Please note:
Items must be returned with trackable service.
We are not responsible for items lost during return transit.
How long will my refund take?
Cancellations: If your order hasn’t been packed or shipped, we can cancel it immediately. Refunds are processed right away but may take 5–7 business days to appear on your account.
Returns: Once received, returns take up to 5 business days to inspect. If the item is confirmed to be in original condition and packaging, we will issue your refund. Allow another 5–7 business days fo r it to reflect in your account.
Note: Refunds often appear on your bank statement as processed on the original payment date. If unsure, please check that date first or contact us directly.
I want to cancel my order
Changed your mind? Ordered the wrong item? No problem — we get it. Here’s how cancellation works:
If your order has not yet been packed or shipped, we can cancel it. Please contact us,within one hour of placing your order, please contact customer service or send an email to our mailbox
If your order has already been shipped, cancellation is no longer possible. You’ll need to either:Arrange for a return after receiving the item.
Contact us
Got a query relating to your order? Make sure you’ve got your order number ready.
